Person Signing in Documentation Paper Most states have a regulatory agency that oversees the regulated utilities in that state. In Texas, the Public Utility Commission “regulates the state’s electric, telecommunication, and water and sewer utilities, implements respective legislation, and offers customer assistance in resolving consumer complaints.” If you are unable to resolve a billing dispute with your utility company, the PUCT will act as an arbitrator. Other states have similar agencies that go by various names. Below is a list of some of the regulatory agencies in the U.S.
State Agency
Complaint Number
In-State Toll-Free Number
Website
Alabama Public Service Commission
(334) 242-5211
(800) 392-8050

http://www.psc.state.al.us/
Alaska Public Utilities Commission
(907) 276-6222
(800) 390-2782
http://rca.alaska.gov/
Arizona Corporation Commission
(602) 542-4251
(800) 222-7000
http://www.azcc.gov/
Arkansas Public Service Commission
(501) 682-0390
(800) 482-1164
http://www.arkansas.gov/psc/
California Public Utilities Commission
(415) 703-1170
(800) 649-7570
http://www.cpuc.ca.gov/
Colorado Public Utilities Commission
(303) 894-2070
(800) 456-0858
https://www.colorado.gov/pacific/dora/puc
Connecticut Department of Public Utility Control
(860) 827-1553
(800) 382-4586
http://www.ct.gov/pura/site/default.asp
Delaware Public Service Commission
(302) 739-2613
(800) 282-8574
http://depsc.delaware.gov/
District of Columbia Public Service Commission
(202) 626-5120
N/A
http://www.dcpsc.org/
Florida Public Service Commission
(850) 413-6100

(800) 342-3552
http://www.psc.state.fl.us/
Georgia Public Service Commission
(404) 656-4537
(800) 282-5813
http://www.psc.state.ga.us/
Hawaii Public Utilities Commission

(800) 974-4000
http://puc.hawaii.gov/
Idaho Public Utilities Commission
(208) 334-0369
(800) 432-0369
http://www.puc.idaho.gov/
Illinois Commerce Commission
(217) 782-2024
(800) 524-0795
https://www.icc.illinois.gov/
Indiana Utility Regulatory Commission
(317) 232-2714
(800) 851-4268
http://www.in.gov/iurc/
Iowa Utilities Board
(515) 725-7300
(877) 565-4450
https://iub.iowa.gov/
Kansas State Corporation Commission
(785) 271-3140
(800) 662-0027
http://www.kcc.state.ks.us/
Kentucky Public Service Commission
(502) 564-3940
(800) 772-4636
http://psc.ky.gov/
Louisiana Public Service Commission
N/A
(800) 256-2397
http://www.lpsc.louisiana.gov/
Maine Public Utilities Commission
(207) 287-3831
(800) 452-4699
http://www.maine.gov/mpuc/
Maryland Public Service Commission
(410) 767-8028
(800) 492-0474
http://www.psc.state.md.us/
Massachusetts Department of Telecom. & Cable
(617) 305-3531
(800) 392-6066
http://www.mass.gov/ocabr/government/oca-agencies/dtc-lp/
Massachusetts Department of Public Utilities (DPU)

http://www.mass.gov/eea/grants-and-tech-assistance/guidance-technical-assistance/agencies-and-divisions/dpu/
Michigan Public Service Commission
N/A
(800) 292-9555
http://www.michigan.gov/mpsc/
Minnesota Public Utilities Commission
(651) 296-0406
(800) 657-3782
http://mn.gov/puc/
Mississippi Public Service Commission
(601) 961-5450
http://www.psc.state.ms.us/
Missouri Public Service Commission
(573) 751-3160
(800) 392-4211
https://psc.mo.gov/
Montana Public Service Commission
(406) 444-6150
(800) 646-6150
http://www.psc.mt.gov/
Nebraska Public Service Commission
(402) 471-0238
(800) 526-0017
http://www.psc.nebraska.gov/
Nevada Public Utilities Commission
(775) 684-6100
(800) 992-0900
http://puc.nv.gov/
New Hampshire Public Utilities Commission
(603) 271-2431
(800) 852-3793
http://www.puc.state.nh.us/
New Jersey Board of Public Utilities
(800) 624-0241
(800) 624-0241
http://www.bpu.state.nj.us/
New Mexico Public Regulation Commission
(505) 827-4592
(888) 427-5772
http://www.nmprc.state.nm.us/
New York State Public Service Commission
(518) 474-3280
(800) 342-3377
http://www.dps.ny.gov/
North Carolina Utilities Commission
(919) 733-9277
N/A
http://www.ncuc.commerce.state.nc.us/
North Dakota Public Service Commission
(877) 245-6685
http://www.psc.nd.gov/
Ohio Public Utilities Commission
(614) 466-3292
(800) 686-7826
http://www.puco.ohio.gov/puco/
Oklahoma Corporation Commission
(405) 521-4114
(800) 522-8154
http://www.occeweb.com/
Oregon Public Utility Commission
(503) 378-6600
(800) 522-2404
http://www.puc.state.or.us/Pages/Index.aspx
Pennsylvania Public Utility Commission
(717) 783-1661
(800) 782-1110
http://www.puc.state.pa.us/
Rhode Island Public Utilities Commission
N/A
N/A
http://www.ripuc.org/
South Carolina Public Service Commission
(803) 737-5230
(800) 922-1531
http://www.psc.sc.gov/Pages/default.aspx
South Dakota Public Utilities Commission
(605) 773-5810
(800) 332-1782
https://puc.sd.gov/
Tennessee Regulatory Authority
(615) 741-2904
(800) 342-8359
https://www.tn.gov/tra/
Texas Public Utility Commission
(512) 936-7120
(888) 782-8477
http://www.puc.texas.gov/
Utah Public Service Commission
(801) 530-6652
(800) 874-0904
http://www.psc.state.ut.us/
Vermont Public Service Board
(802) 828-2332
(800) 622-4496
http://psb.vermont.gov/
Virginia State Corporation Commission
N/A
(800) 552-7945
https://www.scc.virginia.gov/SCC-INTERNET/power/index.aspx
Washington Utilities and Transportation Commission
(360) 664-1120
(888) 333-9882
http://www.utc.wa.gov/Pages/default.aspx
West Virginia Public Service Commission
(800) 642-8544
(800) 344-5113
http://www.psc.state.wv.us/
Wisconsin Public Service Commission
(608) 266-2001
(800) 225-7729
http://psc.wi.gov/
Wyoming Public Service Commission
(307) 777-7427
(888) 570 -9905
http://psc.state.wy.us/
 
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