Utility Laws by State
Most states have a regulatory agency that oversees the regulated utilities in that state. In Texas, the Public Utility Commission “regulates the state’s electric, telecommunication, and water and sewer utilities, implements respective legislation, and offers customer assistance in resolving consumer complaints.” If you are unable to resolve a billing dispute with your utility company, the PUCT will act as an arbitrator. Other states have similar agencies that go by various names.
Below is a list of some of the regulatory agencies in the U.S.
| State Agency | Complaint Number | In-State Toll-Free Number | Website |
|---|---|---|---|
| Alabama Public Service Commission | (334) 242-5211 | (800) 392-8050 | http://www.psc.state.al.us/ |
| Alaska Public Utilities Commission | (907) 276-6222 | (800) 390-2782 | http://rca.alaska.gov/ |
| Arizona Corporation Commission | (602) 542-4251 | (800) 222-7000 | http://www.azcc.gov/ |
| Arkansas Public Service Commission | (501) 682-0390 | (800) 482-1164 | http://www.arkansas.gov/psc/ |
| California Public Utilities Commission | (415) 703-1170 | (800) 649-7570 | http://www.cpuc.ca.gov/ |
| Colorado Public Utilities Commission | (303) 894-2070 | (800) 456-0858 | https://www.colorado.gov/pacific/dora/puc |
| Connecticut Department of Public Utility Control | (860) 827-1553 | (800) 382-4586 | http://www.ct.gov/pura/site/default.asp |
| Delaware Public Service Commission | (302) 739-2613 | (800) 282-8574 | http://depsc.delaware.gov/ |
| District of Columbia Public Service Commission | (202) 626-5120 | N/A | http://www.dcpsc.org/ |
| Florida Public Service Commission | (850) 413-6100 | (800) 342-3552 | http://www.psc.state.fl.us/ |
| Georgia Public Service Commission | (404) 656-4537 | (800) 282-5813 | http://www.psc.state.ga.us/ |
| Hawaii Public Utilities Commission | (800) 974-4000 | http://puc.hawaii.gov/ |
|
| Idaho Public Utilities Commission | (208) 334-0369 | (800) 432-0369 | http://www.puc.idaho.gov/ |
| Illinois Commerce Commission | (217) 782-2024 | (800) 524-0795 | https://www.icc.illinois.gov/ |
| Indiana Utility Regulatory Commission | (317) 232-2714 | (800) 851-4268 | http://www.in.gov/iurc/ |
| Iowa Utilities Board | (515) 725-7300 | (877) 565-4450 | https://iub.iowa.gov/ |
| Kansas State Corporation Commission | (785) 271-3140 | (800) 662-0027 | http://www.kcc.state.ks.us/ |
| Kentucky Public Service Commission | (502) 564-3940 | (800) 772-4636 | http://psc.ky.gov/ |
| Louisiana Public Service Commission | N/A | (800) 256-2397 | http://www.lpsc.louisiana.gov/ |
| Maine Public Utilities Commission | (207) 287-3831 | (800) 452-4699 | http://www.maine.gov/mpuc/ |
| Maryland Public Service Commission | (410) 767-8028 | (800) 492-0474 | http://www.psc.state.md.us/ |
| Massachusetts Department of Telecom. & Cable | (617) 305-3531 | (800) 392-6066 | http://www.mass.gov/ocabr/government/oca-agencies/dtc-lp/ |
| Massachusetts Department of Public Utilities (DPU) | http://www.mass.gov/eea/grants-and-tech-assistance/guidance-technical-assistance/agencies-and-divisions/dpu/ |
||
| Michigan Public Service Commission | N/A | (800) 292-9555 | http://www.michigan.gov/mpsc/ |
| Minnesota Public Utilities Commission | (651) 296-0406 | (800) 657-3782 | http://mn.gov/puc/ |
| Mississippi Public Service Commission | (601) 961-5450 | http://www.psc.state.ms.us/ |
|
| Missouri Public Service Commission | (573) 751-3160 | (800) 392-4211 | https://psc.mo.gov/ |
| Montana Public Service Commission | (406) 444-6150 | (800) 646-6150 | http://www.psc.mt.gov/ |
| Nebraska Public Service Commission | (402) 471-0238 | (800) 526-0017 | http://www.psc.nebraska.gov/ |
| Nevada Public Utilities Commission | (775) 684-6100 | (800) 992-0900 | http://puc.nv.gov/ |
| New Hampshire Public Utilities Commission | (603) 271-2431 | (800) 852-3793 | http://www.puc.state.nh.us/ |
| New Jersey Board of Public Utilities | (800) 624-0241 | (800) 624-0241 | http://www.bpu.state.nj.us/ |
| New Mexico Public Regulation Commission | (505) 827-4592 | (888) 427-5772 | http://www.nmprc.state.nm.us/ |
| New York State Public Service Commission | (518) 474-3280 | (800) 342-3377 | http://www.dps.ny.gov/ |
| North Carolina Utilities Commission | (919) 733-9277 | N/A | http://www.ncuc.commerce.state.nc.us/ |
| North Dakota Public Service Commission | (877) 245-6685 | http://www.psc.nd.gov/ |
|
| Ohio Public Utilities Commission | (614) 466-3292 | (800) 686-7826 | http://www.puco.ohio.gov/puco/ |
| Oklahoma Corporation Commission | (405) 521-4114 | (800) 522-8154 | http://www.occeweb.com/ |
| Oregon Public Utility Commission | (503) 378-6600 | (800) 522-2404 | http://www.puc.state.or.us/Pages/Index.aspx |
| Pennsylvania Public Utility Commission | (717) 783-1661 | (800) 782-1110 | http://www.puc.state.pa.us/ |
| Rhode Island Public Utilities Commission | N/A | N/A | http://www.ripuc.org/ |
| South Carolina Public Service Commission | (803) 737-5230 | (800) 922-1531 | http://www.psc.sc.gov/Pages/default.aspx |
| South Dakota Public Utilities Commission | (605) 773-5810 | (800) 332-1782 | https://puc.sd.gov/ |
| Tennessee Regulatory Authority | (615) 741-2904 | (800) 342-8359 | https://www.tn.gov/tra/ |
| Texas Public Utility Commission | (512) 936-7120 | (888) 782-8477 | http://www.puc.texas.gov/ |
| Utah Public Service Commission | (801) 530-6652 | (800) 874-0904 | http://www.psc.state.ut.us/ |
| Vermont Public Service Board | (802) 828-2332 | (800) 622-4496 | http://psb.vermont.gov/ |
| Virginia State Corporation Commission | N/A | (800) 552-7945 | https://www.scc.virginia.gov/SCC-INTERNET/power/index.aspx |
| Washington Utilities and Transportation Commission | (360) 664-1120 | (888) 333-9882 | http://www.utc.wa.gov/Pages/default.aspx |
| West Virginia Public Service Commission | (800) 642-8544 | (800) 344-5113 | http://www.psc.state.wv.us/ |
| Wisconsin Public Service Commission | (608) 266-2001 | (800) 225-7729 | http://psc.wi.gov/ |
| Wyoming Public Service Commission | (307) 777-7427 | (888) 570 -9905 | http://psc.state.wy.us/ |
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