Utility Bill Audit Process
All client information is confidential. We treat your relationship with your utility providers with respect and keep you updated and informed about your audit’s progress.
01.
Data Collection
Obtain checklist data from client and letter of authorization to contact utility companies. Send requests to utility companies for historical billing data.
02.
Initial Review
Review one month’s bills for taxes and fees billed in error.
03.
Send Claims for Refunds
TriStem will send claims for refunds as soon as we identify billing errors. We will verify that billing errors are corrected and all refund money is sent to you, the client.
04.
In-Depth Review
After we obtain historical billing data, we perform an in-depth analysis to idenitfy additional billing errors. At this point we will perform field work as necessary.
05.
Additional Claims
Finally, additional claims for refunds and savings measures are taken as a result of field work and in-depth review.
06.
Final Report
After all billing errors are corrected and savings measures are implemented, we will send you a final report detailing the results of the audit.
How TriStem Can Help Your Organization
Visit Our Office
635 N. Robinson Dr., Ste. G
Robinson, TX 76706
Call Our Office
Phone: (254) 420-1200
Toll-free: (800) 234-7937
FAX: (254) 300-9029
Email Us
audit@tristem.com
Hours of Operation:
Monday - Friday 8:00 a.m. - 5:00 p.m
Closed Saturdays and Sundays
