How it Works

Getting your money refunded is fast, easy and there's no out-of-pocket expense to you! Watch how, be sure your volume is on.

Utility Bill Audit Process

All client information is confidential. We treat your relationship with your utility providers with respect and keep you updated and informed about your audit’s progress.


Data Collection

Obtain checklist data from client and letter of authorization to contact utility companies. Send requests to utility companies for historical billing data.


Initial Review

Review one month’s bills for taxes and fees billed in error.


Send Claims for Refunds

TriStem will send claims for refunds as soon as we identify billing errors. We will verify that billing errors are corrected and all refund money is sent to you, the client.


In-Depth Review

After we obtain historical billing data, we perform an in-depth analysis to idenitfy additional billing errors. At this point we will perform field work as necessary.


Additional Claims

Finally, additional claims for refunds and savings measures are taken as a result of field work and in-depth review.


Final Report

After all billing errors are corrected and savings measures are implemented, we will send you a final report detailing the results of the audit.

How TriStem Can Help Your Organization

Get a free review today!

Visit Our Office

635 N. Robinson Dr., Ste. G
Robinson, TX 76706

Call Our Office

Phone: (254) 420-1200
Toll-free: (800) 234-7937
FAX: (254) 300-9029

Email Us

Hours of Operation:

Monday - Friday 8:00 a.m. - 5:00 p.m
Closed Saturdays and Sundays