Utility Bill Audit Process
All client information is confidential. We treat your relationship with your utility providers with respect and keep you updated and informed about your audit’s progress.
Obtain checklist data from client and letter of authorization to contact utility companies. Send requests to utility companies for historical billing data.
Review one month’s bills for taxes and fees billed in error.
Send Claims for Refunds
TriStem will send claims for refunds as soon as we identify billing errors. We will verify that billing errors are corrected and all refund money is sent to you, the client.
After we obtain historical billing data, we perform an in-depth analysis to idenitfy additional billing errors. At this point we will perform field work as necessary.
Finally, additional claims for refunds and savings measures are taken as a result of field work and in-depth review.
After all billing errors are corrected and savings measures are implemented, we will send you a final report detailing the results of the audit.